aternos Platform Privacy Notice

This page describes what we collect when you use aternos and how we keep that data protected. We take your privacy seriously and apply industry-standard security practices to all personal information you provide. Our policy covers data collection, use, storage, third-party processors, and your rights.

We at aternos collect personal information during account registration, deposit and withdrawal processing, and game play. We use this information to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), comply with anti-money-laundering regulations, and provide customer support.

We do not sell your data to third parties. We share information only with payment processors, fraud-prevention services, and legal authorities where required by law. This policy applies to all users of aternos in jurisdictions where our services are available.

What Data We Collect on aternos

When you register an account on aternos, we collect your name, email address, phone number, date of birth, and residential address. We use this information to create and manage your account. We also request a government ID (passport or national ID) before your first withdrawal. We keep copies of these documents in our secure database for identity verification and anti-fraud purposes.

During deposit and withdrawal transactions, we collect payment method details—such as your e-wallet account number or bank transfer information. We do not store full credit card or bank account numbers; payment processors retain this sensitive information on encrypted servers. We record transaction amounts, dates, and times in your account history for reconciliation and dispute resolution.

When you play on aternos, we record your game activity—bets placed, games played, results, and winnings or losses. We use this data to credit your account, settle bets, and detect fraud or suspicious patterns. We also collect device information—such as your IP address, browser type, and operating system—to improve service performance and prevent unauthorized access.

How We Use Your Data on aternos

We use your personal information to operate aternos, process your deposits and withdrawals, verify your identity before your first withdrawal, and provide customer support. We use your email and phone number to send account notifications, payment confirmations, and support responses. We also use your data to comply with anti-money-laundering regulations and prevent fraud and unauthorized access.

We analyze game activity data to improve our platform—such as identifying which games are popular, which payment methods users prefer, and which features need optimization. We do not use this data for profiling or decision-making that affects your account status, except where required by law to prevent fraud or money laundering.

Identity verification

We collect name, date of birth, address, and ID to comply with KYC and AML regulations.

Payment processing

We share payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet to process deposits and withdrawals.

Fraud prevention

We analyze transaction patterns and device information to detect and prevent suspicious activity.

Customer support

We use your account history and communication records to respond to questions and resolve disputes.

Third-Party Data Processors

We work with third-party service providers to deliver aternos services. Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—handle your payment information according to their own privacy policies. We do not control how these providers use your data, but we require them to maintain confidentiality and security standards equivalent to our own.

We may use fraud-prevention and identity-verification services to check your account for suspicious activity. These services may store limited data—such as your IP address, device information, and transaction patterns—to identify fraud across multiple platforms. We do not authorize these services to use your data for marketing or other purposes.

Our servers may be located outside your jurisdiction. By using aternos, you consent to your data being processed and stored on servers in different countries. We apply the same security standards to all servers, regardless of location.

Your Rights and Data Access

You have the right to access, correct, and delete your personal data. You can view your account information, transaction history, and game activity in your aternos account dashboard. To request corrections or deletions, contact our support team. We will process requests within a reasonable timeframe, subject to legal and compliance requirements.

We retain your data for the duration of your account and for a period after account closure to comply with anti-money-laundering regulations and resolve disputes. We do not retain your data longer than necessary. You may request account closure at any time by contacting our support team.

Cookies and Tracking Technology

Our aternos platform uses cookies to remember your login information, store your language preference, and track your browsing activity. Cookies are small text files stored on your device. They help us recognize returning users and improve platform performance. Most browsers allow you to disable cookies, but this may affect your aternos experience.

We do not use cookies to track your activity across other websites. We do not sell cookie data to third parties. We use cookies only to operate aternos and improve user experience.

Jurisdiction and Data Transfer

aternos services are available only where local law permits. We comply with data protection laws in jurisdictions where we operate. If you are located in a jurisdiction with data protection laws—such as GDPR—we apply those protections to your data. However, your data may be transferred to and stored in jurisdictions with different data protection standards.

Data Security and Breach Notification

We implement industry-standard security measures to protect your data against unauthorized access, alteration, and disclosure. We use encryption, firewalls, access controls, and regular security audits to maintain data integrity. Our aternos platform is protected by 256-bit SSL encryption when you transmit sensitive information.

If we discover a data breach that affects your personal information, we will notify you promptly via email or in-app notification. We will describe the nature of the breach, the information affected, and steps you can take to protect yourself. We will also comply with legal notification requirements in your jurisdiction.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable law. Changes take effect immediately upon posting. We encourage you to review this policy regularly. Continued use of aternos after changes are posted constitutes acceptance of the updated policy.

Contact and Data Subject Requests

If you have questions about this privacy policy or want to exercise your data rights, contact our support team via the aternos app or website. We provide English-language support during business hours. We will respond to data subject requests within a reasonable timeframe, subject to legal requirements and verification procedures.

Your use of aternos is governed by this privacy policy and our terms and conditions. We are committed to protecting your personal information and maintaining transparent data practices. Thank you for trusting aternos with your data.